Customer Service Update
Following the easing of lockdown restrictions on 19th July, spas are now open across the UK.
In short, spas are now open, however there may be changes to traditional processes that you need to be mindful of when booking your stay. For example, many destinations are continuing to limit the number of people using the facilities at any given time in order to allow for social distancing, and to facilitate cleaning between guest visits. This might mean that you need to pre-book a time slot for use of facilities. It may also mean that spa destinations get booked up in advance.
This travel advice was reviewed on 05/08/21
Frequently Asked Questions
- My gift voucher is due to expire, can I extend it?
If you would like to extend the validity of a gift voucher that is due to expire, please email us before the expiry date at [email protected] to request an extension. Our team will review your request and be in touch as soon as possible.
Please include your voucher code (beginning with an X or Y).
Please note once a voucher has expired we will not be able to reactivate it.
- My spa credit is due to expire on 31st October 2021, can I extend it?
If you need a little extra time to make your booking, you’re welcome to purchase a Spa Credit extension for £25.
To arrange your extension, please email [email protected] with your name and Spa Credit code.
Please note, Spa Credits are non-refundable.
- What if my new booking is subsequently affected by lockdowns or other restrictions.
No need to worry. We will help you to remake your booking as many times as required, until you get the spa break you deserve!
- How do I redeem a Spa Credit?
Simply visit Spabreaks.com, choose your ideal date, location and spa package and enter the code at the checkout stage. If your new booking is more expensive than your original, you will be required to pay the balance.
- Does my travel insurance cover me for cancellations as a result of Coronavirus?
This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.
Contact us
If you would like to speak to a member of our customer service team regarding an upcoming booking, please email [email protected].
Contact us